Passenger Services
This includes passenger services, flight operations coordination, and precise load control to optimize aircraft performance.
Colossal Aviapartner constantly provides proactive services to its customer airlines and in keeping with its mission statement, places a significant emphasis on quality, service delivery and customer satisfaction. The Colossal Aviapartner Passenger Services team is available 365/24/7 ensuring the highest levels of customer service and a seamless passenger experience delivered on behalf of our client airlines in all aspects of airport passenger handling. Supporting our frontline customer service delivery team are a support team handling pre-flight editing, counter and gate allocation, queue management, excess baggage collection and post-flight messaging. The frontline service delivery team coordinates closely with our Pearl Assist team to ensure passengers who require additional assistance or a more exclusive airport experience.
Our passenger services department provides:
- Check-in Services
- Colossal Aviapartner utilises the SITA CUTE to connect to the carriers’ host Departure Control System. We are also able to offer access to the Altea DCS, if customers do not have a system for airport handling.
- Automated boarding pass, baggage tagging and through check-in
- Pre-flight editing, post flight messaging and other activities
- Arrival & Transit Services – Arrival flight handling, directing passengers from the gate to immigration, baggage reclaim and customs formatlities.
- Passengers requiring special handling – Wheelchair assistance for elderly and special need passengers.
- Assistance for unaccompanied minors and young travellers